Requests to customers
Recently, there have been many cases where delivery was not possible due to omission of the delivery address at the time of purchase, and it took time to deliver.
In addition, we are receiving an increasing number of inquiries about purchase confirmation emails not being delivered or not being reflected in the purchase history on the site.
So, once again, we would like to ask our customers.
We would appreciate your cooperation so that we can deliver the products to our customers as quickly as possible and with peace of mind.
Places you want to check
- Reconfirm your registered address
- Double-confirm your shipping address with Apple Pay, Google Pay, and Shop Pay
- Confirm your registered email address
Regarding ①, there is an address setting in My Account, so please check there and set it again. Please check again and if there are any mistakes, please reconfigure. In particular, be careful not to forget the address or room number.
If you can set it as your default address here, you will not need to enter your shipping address when purchasing.
*Please note that any changes made after purchase will not be reflected as changes to the shipping address. Please change it before purchase.
Regarding ②, please check and reset from the terminal you are using. In particular, be careful not to forget the address or room number.
*When using Apple Pay, Google Pay, or Shop Pay, the address set on Apple Pay, Google Pay, or Shop Pay will be reflected instead of the shipping address set on the site. We recommend that you keep the same address setting on the site and on Pay.
Regarding ③, if you use Apple Pay, Google Pay, or Shop Pay, please register with the email address associated with each.
A confirmation email at the time of purchase will be sent to the email address associated with Apple Pay, Google Pay, or Shop Pay . At that time, if it is different from the e-mail address registered on the site, it may not be reflected in the purchase history on the site.
Currently, it is not possible to change the email address, so we apologize for the inconvenience, but please re-register with the email address linked to Apple Pay, Google Pay, or Shop Pay .
Alternatively, please change the email address associated with Apple Pay, Google Pay, or Shop Pay to the email address registered on the site.
* There is no charge for account registration.
After purchase, the purchase is complete when you see the page with the order # 〇〇〇〇. (I would appreciate it if you could save it as a screenshot just in case.)
If you do not receive the confirmation email after fulfilling the above three points, please contact us with your order number at shop@vaultroom.jp and we will resend the confirmation email.
In the unlikely event that you find that the address is incorrect after completing your purchase, please contact shop@vaultroom.jp with your order number and official delivery address.
Only for products that have not been shipped, we will carry out the procedure for changing the shipping address.
If you change your address after that, please contact the shipping company directly and follow the forwarding procedures.
Please note that you will be responsible for the transfer fee that will occur at that time.
*Please note that you cannot change the shipping address for each order after purchase on My Page.
*We will notify you by email if we are unable to deliver your order due to your absence or incorrect address input. If the delivery company's storage period expires without a reply and there is no contact for 3 days after that, the cancellation fee of 1000 yen + 30% of the product price + shipping fee will be deducted according to the content of the notation based on the Specified Commercial Transactions Act. We will refund and cancel the reservation.
Also, please note that if you have purchased a large number of items over multiple times, we may be forced to cancel your order .
*Please be careful not to make a mistake with the size. Please note that we cannot accept cancellations or exchanges due to the wrong size.
*For inquiries about the shop, please contact shop@vaultroom.jp. Please note that we may not be able to respond to inquiries sent to other addresses, DMs on Twitter, Instagram, etc.
Thank you for your cooperation.
vault room